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Shipping from United States

All shipments come with tracking details that can be monitored both through your Order page once your order has shipped out, and the official websites for our shipping carriers. We use USPS, UPS, DHL and FedEx for shipping depending on the items ordered and delivery destination.

We have multiple turnaround times for different products in our stores. We also ship from many different production and warehouse locations. Please read each item description carefully for estimated delivery times. Please expect and prepare for shipping congestion during holiday times.

LOST, STOLEN PACKAGE:

Common causes of missing packages that are marked "delivered" are from being dropped off at an incorrect address, a neighbors address, or are handed off to another person living in the home or building. Packages can also be stolen from their delivered location. Please be sure to have your packages delivered to a safe location, where they will not be left visible from the road.

Gypsy Dreamer Designs is not responsible for the replacement or refund of missing packages marked "delivered".

If a package has not arrived within its expected delivery time, is considered missing, and tracking information has NOT been updated to "delivered", the next step is to submit a "missing package" query with the shipping carrier. From there, if the package has not been rerouted to its final destination, or tracking information has not been updated within 48 hours, I can escalate the case and file a claim for a missing package. Refunds and replacements are offered on a case by case basis.

INTERNATIONAL SHIPPING:

All warehousing and printing is located within the United States. Some of our print partners offer international shipping for apparel and novelty items. Some do not. Our bulk items such as tumbled gems, herbs, jewelry and supplies ship only within the continental United States due to calculated shipping costs and restrictions within our warehouses.

Please refer to the shipping section of each product to explore shipping options and restrictions.

Additional

SALES TAX for 2019

Due to our compliance with new 2019 regulations on eCommerce, we are adding sales tax to all orders where sales tax is applicable. States that do not charge a state or local sales tax are exempt. We appreciate your cooperation, and thank you for your business!

For international customers importing products into the EU, VAT or import duties incurred are the responsibility of the customer to pay upon receipt. We do not collect or remit VAT to the EU.

Privacy

PRIVACY POLICY
Complies with the European General Data Protection Regulation (GDPR) for orders shipping to countries in the EU.

This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me, contact me, or otherwise use my services through etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control including etsy, or any third party services you access through etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

✽ INFORMATION I COLLECT
To fulfil your order, you provide me with information (which you authorised etsy to provide to me), such as your name, email, postal address and details of the product that you’re ordering. You may also contact me directly and choose to provide additional personal information for example; when ordering a custom item.

✽ WHY I NEED YOUR INFORMATION & HOW I USE IT
I rely on certain legal bases to collect, use and share your information:
1. As needed to provide my services, such as when I use your information to fulfil your order, to settle a dispute, or provide customer support.
2. If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
3. As necessary for the purpose of my legitimate interests, (if those legitimate interests are not overridden by your rights or interests), such as providing and improving my services, or my compliance and obligations with Etsy Seller Policy and Terms of Use.

✽ INFORMATION SHARING & DISCLOSURE
Your personal information is only shared in very limited circumstances:
1. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2. Compliance with laws: I may collect, use, retain and share your information if I have a good belief it is necessary to respond to legal process or government requests. 3. Enforce my agreements, terms and policies.
4. Prevent, investigate and address fraud or illegal activity, security, or technical issues.
5. Protect the rights, property and safety of my customers, or others.

✽ DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes and to enforce my agreements. I keep your data for up to 5 years as required by UK tax law.

✽YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases, as follows:
1. Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
2. Change, restrict, delete: You may also have rights to change, restrict or delete my use of your personal information, apart from exceptional circumstances where I am required to store data for legal reasons. I will delete your personal information upon request.
3. Object: You can object to my processing some of your information based on my legitimate interests, in such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4. Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have) you have the right to do so with your local data protection authority.

Frequently Asked Questions

Wholesale availability

Retailers/resellers who qualify for a wholesale account will receive a special coupon code that qualifies them for a flat 30% off each purchase with no minimums. Products can be mixed and matched. All store products are available for wholesale.

What Are Your Copyright and Trademark Policies?

All graphics, fonts, and text used in our designs have been properly licensed for commercial use or personally created by us. So you can rest assured we uphold trademark and copyright licensing laws in all of our printed designs. Please inquire within if you have questions regarding specific graphics or items featured in our shop. If you have recently registered or renewed a trademark or copyright for a design we have already been selling, contact us immediately for resolution. Gypsy Dreamer Designs is not liable for penalty or removal of trademarked designs that are considered "dead", expired, out of date or void. All Live and Dead trademarks can be found at: tess2.uspto.gov